Tuesday, August 4, 2009

Insuring Instruments

Recently we received a very informative and well-written e-mail from Ellis Hershman our representative at Heritage Insurance Services. This is the company which provides our shop coverage, and many other shops internationally. We have copy-pasted the e-mail with Ellis' permission for your benefit. We hope that each of you find it as informational as we do.

~ Cassandra
General Manager

Use of Homeowner Policies to Insure Musical Instruments

We often get asked to explain why someone should insure their personal instruments/equipment with us, versus placing them on a schedule on a homeowner policy. Homeowner policies vary from company to company, and from policy form to policy form. Generally speaking, the most common homeowner policy is the “HO-3” policy form, which can have a special endorsement (the “HO-61” endorsement) attached to the policy at the client’s request. This endorsement covers “Scheduled Personal Property”, and is copy written by the Insurance Services Office, who then provides the insurers with the endorsement form. The most common and practical use of this endorsement is to cover valuables such as jewelry or fine arts. Even if an insurer uses their own forms and definitions for scheduled personal property, the intent shadows the HO-3 and HO-61 forms.
The basic problems with using this endorsement to insure musical instruments and equipment are as follows:

A.)
“You agree not to perform with these instruments for pay unless specifically provided for under this policy.” So reads the HO-61 endorsement. Seldom, if ever, will a homeowner carrier approve professional use of an instrument. Therefore, if you play for any remuneration at all, you have voided the terms and coverage of the policy contract.

The professional is best covered under a Heritage Musical Instrument Policy, as it is designed to cover those who earn money from the playing of their instruments.

B.) The value of the property (instruments/equipment) insured is not agreed upon, but will be ascertained ay the time of loss or damage. Even though an appra isal was requested at the placement of the coverage, the carrier may still deviate from that figure. The insurer may disagree with the insured as to the value and push the settlement into arbitration or litigation.

With an appraisal, Heritage policies provide agreed value coverage, which guarantees the amount the insured will be paid for the loss.

C.) There is nothing specific with regard to devaluation caused by breakage in the homeowner form. Claims representatives may agree or disagree on this point. Policies are quiet on this issue.

Heritage policies specifically include devaluation.

D.) Agents and employees of homeowner insurance companies generally have a very limited knowledge of musical instruments; that is, their value, devaluation, repair costs, etc. This type of knowledge can be of immense help win solving coverage and claims problems quickly.

Heritage Insurance Services maintains communication with literally hundreds of resource people in the various music trades, and uses a professional consultant to coordinate claims and valuations.

E.) Many homeowner carriers will not accept high valued musical instruments on their policies. Some companies may refuse all musical instruments and equipment.

Heritage Musical Instrument Insurance insures instruments from the low four figures to the high seven figures. Large or small values are not a problem.


F.A.Q.

If I loan or give custody of my instrument to an individual or business entity, is it covered should a loss occur?

The answer is both yes and no, depending upon some variables.

The Heritage policy designed for collectors and players will cover such entrustment on a worldwide basis, subject to the same terms and conditions that apply to the owner. So, in this case, the answer is yes.

If your policy is written by another carrier other than Heritage, you must read your policy carefully and ask the agent to define the extent of coverage. There are significant limitations placed on this exposure and it takes a trained eye to ferret them out. For instance, policies may exclude coverage while being worked upon by a repair shop, and limit the provision of coverage for mysterious disappearance or failure to return instruments. Dishonesty of entrustment can be excluded as well. So, the answer may be no, depending on your policy and the circumstances.

Beyond the issue of coverage, there is another possible consequence that should be mentioned. The word is “subrogation” and the person who takes possession of the instrument needs to understand what this means. If you relinquish custody of your instrument, you are insured and you will be paid should a loss occur, as your policy may apply to such. However, the person taking custody of the instrument is not an insured under your policy, and there is nothing to prevent your insurer from seeking restitution from that individual or entity if they discern negligence, or if they have signed a contract agreeing to be responsible for the instrument.

Someone taking custody of a non-owned instrument can avoid the subrogation process in a couple of ways:

1- If permitted by the insurer, have their name/names added to the owner’s policy for the period of the loan. (Heritage usually allows this action)

2- Add the instrument to your own policy or take out insurance on the instrument and have the owner added as a “loss payee.”

3- Have the owner waive the subrogatory interest of their carrier in writing prior to taking possession of the instrument. (Be careful; not all policies allow their policy holders to do this, so check with your agent before executing.) Heritage policies allow their insured’s to waive subrogation in writing prior to a loss occurring.

Does this really happen?

A player borrowed a bow and accidentally left it in a taxi cab and could not recover the bow. The insurer paid the loss to the owner, and turned to the player for restitution. The player wanted nothing to do with this action or responsibility, until they stepped off stage after a concert and received service of a lawsuit. The loss was substantially settled by the player without further litigation.


War Stories

This Could Happen to You!

A client with multiple homes was keeping one of his guitars at a secondary home in another part of the country from where his primary residence is located. A caretaker stopped by to routinely check on the home, and found that a water pipe leading to the hot water heater had exploded, sending gallons of water into the home. The guitar was located nearby and sustained significant water damage, having possibly been lying in water for some time before being discovered. The guitar was declared a total loss, and the client has been compensated for the full stated value of the instrument.


Heritage Insurance Newsletter, July 2009

Tuesday, July 28, 2009

Our 'Revamped' Shop

Hello all! Even with a questionable economy we have continued to burst our seams, so recently we took on a series of projects.

We began with a discussion period as to where to place and how to rearrange the shop. With a plan of action, Alex ordered 6 additional violin racks to aid in organizing and optimizing the space of our show/trial room. While waiting
for the racks to be completed, yet another organizing topic was brought to the board - the case room was, quite frankly, dis-functional and we were in need of better placement for beginner bows. Just prior to Alex's most recent road trip, the violin racks arrived and the 'revamping' began. To keep a long, agonizing, and frustrating story short it took about double the anticipated time to complete the project. With that, we would like to share photos of our most recent shop project.

We started 'smooth sailing'






We had it all laid out...




Leave it at that this was rack 5 of 6 and closing on hour 4













Finished project

Result of initial project (optimized case room)


With you, the customer, in mind we successfully completed this project to enhance your experience at the shop. Stop in and visit!

Hope to see you soon,
~ Cassandra
General Manager

Friday, July 17, 2009

Everyday Instrument Care Tips

Ever wondered what simple things you can do everyday to care for your instrument? Here is a list of friendly tips and reminders for those young or old, beginners or artists.

Everyday Instrument Care Tips

  • Be sure to loosen your bow after each session, whether practicing or performing. A bow left tight will cause a gradual loss in camber of the stick.
  • Consistently wipe-off the rosin residue from the instrument with a 100% cotton cloth. If left on the instrument, this residue will deteriorate the varnish. A microfiber cloth is another idea for cleaning and light polishing.
  • To lengthen the life of your case, be sure to always clasp and zip it shut. If any of these are left undone, the case will eventually loose it's shape and decrease it's protection of the instrument and function of the case.
  • Never leave shoulder rests attached to instruments when putting in the case; even sponges or foams. If left on, once the case is closed extra pressure will be placed on the bridge, which is already carrying the tension weight of the strings.
  • In climates or seasons where the humidity is low (less that 50%), an in-case or in-instrument humidifier should be used. There are many options, from models needing filled daily to just once per week. By using a humidifier, it reduces the stress of swelling and contracting of the instrument wood which causes natural openings and sometimes cracks.
  • If carrying your case backpack style, consider switching to 1 strap that fits diagonally over one shoulder, across the chest, and under the opposite arm. This is known to more evenly distribute the weight of the instrument and case, rather than pulling on the body.
These are just a handful of simple tips that we pass along to our in-store customers and hope brings a longer life to your instrument 'outfit'.

-Cassandra
General Manager

Tuesday, July 7, 2009

Peg Tuning Tips

Through the years, both as a violinist and teacher, one daily task seems scary for many - tuning with the pegs. I have personally never approached the task with fear, only as a challenge and necessity. One admission is that tuning with the pegs regularly presented one issue or another prior to knowledge of the following basic tips.

Peg Tuning Tips
  • If fine tuners are turned completely down or are loose, turn them to a middle range.
  • Inspect how the string is wound onto the peg. The string should be through the peg hole, then be wound evenly towards the edge of the pegbox; be sure not to cram the string against the pegbox or leave space, either of these errors will result in difficult peg tuning.
  • As turning the peg, apply inward pressure (push towards pegbox). Monitor the string, that it winds evenly towards the edge of the pegbox.
  • Turn the peg slowly, avoiding quick alterations in pitch, as this can cause a string to break.
Properly wound pegs will appear as follows.


There is no getting around tuning with the pegs, it simply takes time and patience to hone the skill. Hopefully these tips will make this daily task a bit less daunting.

-Cassandra General Manager

Wednesday, June 17, 2009

Vacation Hours

Independence Week Vacation Hours
at A. Cavallo Violins, LLC


We will be available by appointment only
Saturday, June 27 - Saturday, July 4

Regular business hours will resume on Monday, July 6 at 1 pm


e-mail (acvsales@gmail.com) or call 402.827.9270 or toll-free 877.838.6222 for an appointment

Have a safe & Happy 4th of July!

Saturday, June 13, 2009

A Wopperjonged Viola Bridge

A few days ago a long-time customer walked in with a viola that he had deemed as an online bargain viola. Purchased for just a few dollars, including shipping, this viola had served him over the past 3 years. With just a glance, it was impossible for Alex to miss something extremely wrong:


Yes, that is what the bridge looked like... warped, tilted, twisted, any of the above applied to the appearance and stance. The customer did not realize that all of these descriptions made the viola dysfunctional.

As a purchaser, online shopping may appear convenient, especially in possibly
meeting budget constraints; however, it has a great potential to turn into a costly investment that may not have any real retail value. The bridge incident is a prime example! It costs about $100 to get a bridge made for the viola between labor and materials... luckily, we dug into our 'Bridge Graveyard' for this customer, simply placing on a 'functional enough' bridge for his needs.

Helpful Bridge Maintenance Tips
(violin, viola, cello, & bass)
  • The side closest to the tailpiece should be perpendicular to the top
  • The side closest to the fingerboard should be curved, with a small "pot belly"
  • Generally, the bridge should be placed so the strings are centered on the fingerboard with the inner notches of the f-holes pointing towards the center of the bridge.
  • The top edge of the bridge should look straight when viewed from above.
  • Over time, due to tuning, a bridge will usually tilt or lean towards the fingerboard. The key is to monitor the position and straighten it according to the angle of the side closest to the tailpiece.
  • If a bridge is not kept straight, it will warp, creating problems with tuning and tone
  • Once a bridge is warped, there is no other solution besides having a new one made
  • Adjustments on the bridge tilt should always be made by gently grasping the top of the bridge between strings 1-2 and 3-4.
  • The placement of the bridge feet should always be done by grasping the feet. Often, tension on the strings must be partially relieved before moving the bridge.
  • Never grab the bridge by the middle or you may break it!
In the end, be aware of your bridge. If you are uncomfortable adjusting the bridge, take it to a good violin shop, there should be no or little charge for this service. Also, be a smart consumer when finding online bargains.

Here's to straight bridges!
You will play in tune more easily, and the fiddle should sing!

Tuesday, June 2, 2009

NEW German Violin Outfit!


Have you been searching for a quality, low-budget instrument that is still dependable and produces a good tone?! We have recently ventured into a violin outfit (violin, case, & bow) which can provide just this for you!

This new line, the Prelude, is made in Germany. It includes a dart-shaped suspension case and a brazilwood bow with stallion horsehair. The fittings are all ebony and the bridge is of fine Alpine maple.

Please contact us directly to discuss these instruments and make an appointment to discover our budget-friendly student violin.


$250
(+ tax)

Contact us for more information or to make an appointment:
Toll-free:
1.877.838.6222

Local:
402.827.9270

E-mail:
acvsales@gmail.com

8705 Shamrock Road
Omaha, NE 68114
87th & Pacific (CountrySide Village)

Tuesday, May 26, 2009

Summer Violin Making & Restoration Workshop with Stephanie Voss


hosted by A. Cavallo Violins, LLC
July 28 - August 1, 2009

Stephanie Voss sets the highest standards for integrity in our business. From the viewpoint of restorations, she takes a conservative and careful approach to respecting old works, repairing without modifying each instrument. Her skills with set-up are exceptional and she is a caring and thorough teacher. Because of the positive response Stephanie received at our recent exhibition, we are bringing her in for a 5-day workshop for violin makers and restorers. This is open to any qualified person, but limited to 6 people total due to space.


For More Information:
Go to our website
OR
1.877.838.6222
OR
acvsales@gmail.com

Friday, May 15, 2009

Spotlight on Specials

Dear Friends:
I just thought you would like to hear about some of our specials that are a part of our SPRING CLEARANCE EVENT for the next 2 weeks. Here we go:

Violin By Gunther Lobe

This violin by the German master Gunther Lobe has extraordinarily transparent oil varnish laid over dramatically flamed maple and Alpine spruce. Lobe's workmanship is extraordinary in originality and faithfulness to classic ideals, and the silvery rich sound is reminiscent of the
Stradivarian aesthetic. It is easy to play, responsive and amazingly focused in its projection.

Original Price: $ 13,500 Sale Price $9,750


Violin Outfit with Violin by Wenzl Fuchs and bow by FC Pfretzschner
We have a friend needing to sell this marvelous German shop outfit she purchased as a girl in the 1960's. Everything is in great shape, and this is a wonderful bargain! The violin normally sells retail at $2500, and the bow can often command $1,000. The violin has a dark and beautiful sound without sacrificing clarity. This is a great buy!

Original price $3,500 Sale Price $1,800


Violin by Heinrich Th. Heberlein, Jr., Marneukirchen, 1926
This fine example of the best workshop in Germany at this time has a lovely red-brown oil varnish and great clear projecting sound. it will be a catch for the advancing student!


Original Price $3,900 Sale price $2,500


Guarneri Model Violin by Wojciech Topa

Wojciech Topa is considered to be the most outstanding practitioner of violin making in Poland today. Many of his instruments are played in major orchestras, including the Cleveland Orchestra and the Atlanta Symphony. His shop is in Zakopane, Poland. He sets the highest standards for wood choice and workmanship, and his instruments always are dramatic in sound. His work has the exacting character of the German school, but has the lyric human quality of the Italians. These violins are among the finest instruments being made in the world today!

Original Price: $ 12,000 Sale Price $10,000


Brescian Model 16 5/8 inches Viola By Peter Yang
Peter Yang is a finely trained maker from Chicago who produces instruments with beautiful qualities and fine workmanship. The varnish is typically antiqued and the wood quality is superb. These instrument produce a rich and colorful sound that is unique. My favorite metaphor for the sound of this viola is "chocolate."

Original Price: $ 9,000 Sale Price $6,000

Cello By Frank Lee
Frank Lee is one of the most acoustically successful makers of cellos today. This cello has carefully
selected and aged tonewoods; Maple from Vermont and Alpine Spruce top; and a fine golden brown oil resin varnish that is sensitively antiqued. Mr. Lee's modeling is based on Stradivarius, and the result is a clear projecting sound that does not lack power or resonance. This is truly a professional instrument!

Original price $15,000 Sale Price $11,000


If you wish to purchase or try out these
instruments, please call me (Alex) toll free at 877.838.6222.

Youngest Customer Yet!

The other day, Alex received a phone call from a mother checking out our shop. As new arrivals to Nebraska, she was looking for someone to aid her in repairing her son's 1/32 size violin. This family came to visit us recently, and we must tell of their visit!

Upon their arrival, we realized that this young boy is our youngest customer at 21 months. Soon after arriving, he looked around the shop pointing and informing us: "bass", "violin", "violin bow"; he was obviously overwhelmed by the shop.

When Alex opened the case, there was a not only a broken bridge, but a hair-less bow! Immediately, we all jumped into action - a 'new' bridge from our 'Bridge Graveyard' and then a new bow and rosin. As all of this was all being pieced together, the young boy was as patient as possible while growing more and more excited.

The boy looked on in awe as Alex tuned the violin and rosined the bow. Then, it was his turn! Come to find out, he had never been able to actually make a sound with the violin due to the bow's condition; so... all he could do was play a little then giggle!

We finished up business for the day with this family, watching as the young boy marched out the door, violin and bow in hand!

- Cassandra
General Manager at A. Cavallo Violins, LLC

 

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